A support story to ponder... ---------- A guy rings tech support to report that his computer is faulty. Tech: "What's the problem?" LUser: "There is smoke coming out of the power supply." Tech: "You'll need a new power supply." LUser: "No I don't! I just need to change the startup files." Tech: "Sir, the power supply is faulty. You'll need to replace it." LUser: "No way! Someone told me that I just needed to change the startup and it will fix the problem! All I need is for you to tell me the command." 10 minutes later, the LUser is still adamant that they are right. The Tech is frustrated and fed up. Tech: "Sorry, Sir. We don't normally tell our customers this, but there is an undocumented DOS command that will fix the problem." LUser: "I knew it!" Tech: "Just add the line LOAD NOSMOKE.COM at the end of the CONFIG.SYS. Let me know how it goes." 10 minutes later. LUser: "It didn't work. The power supply is still smoking." Tech: "Well, what version of DOS are you using?" LUser: "MS-DOS 6.22." Tech: "That's your problem there. That version of DOS didn't come with NOSMOKE. Contact Microsoft and ask them for a patch that will give you the file. Let me know how it goes." 1 hour later. LUser: "I need a new power supply." Tech: "How did you come to that conclusion?" LUser: "Well, I rang Microsoft and told him all about what you said, and he started asking questions about the make of power supply." Tech: "Then what did he say?" LUser: "He told me that my power supply isn't compatible with NOSMOKE."