Tech Support

A support story to ponder...
 A guy rings tech support to report that his computer is faulty. 
 Tech: "What's the problem?"
 LUser: "There is smoke coming out of the power supply." 
 Tech: "You'll need a new power supply."
 LUser: "No I don't! I just need to change the startup files."
 Tech: "Sir, the power supply is faulty. You'll need to replace it." 
 LUser: "No way! Someone told me that I just needed to change the 
 and it will fix the problem! All I need is for you to tell me the 
 10 minutes later, the LUser is still adamant that they are right. The 
 Tech is frustrated and fed up.
 Tech: "Sorry, Sir. We don't normally tell our customers this, but there 
 is an undocumented DOS command that will fix the problem."
 LUser: "I knew it!"
 Tech: "Just add the line LOAD NOSMOKE.COM at the end of the CONFIG.SYS. 
 Let me know how it goes."
 10 minutes later.
 LUser: "It didn't work. The power supply is still smoking." 
 Tech: "Well, what version of DOS are you using?"
 LUser: "MS-DOS 6.22."
 Tech: "That's your problem there. That version of DOS didn't come with 
 NOSMOKE. Contact Microsoft and ask them for a patch that will give you 
 the file. Let me know how it goes."
 1 hour later.
 LUser: "I need a new power supply."
 Tech: "How did you come to that conclusion?"
 LUser: "Well, I rang Microsoft and told him all about what you said, 
 he started asking questions about the make of power supply." 
 Tech: "Then what did he say?"
 LUser: "He told me that my power supply isn't compatible with NOSMOKE."