This one is more along the lines of general product support, rather than just tech support: One company received a call on the product support line from a lady saying that her washer was broken and that she needed it either fixed or replaced. The support person asked what happened, and the lady began her story: "Well, I was going to get a pair of stone-washed jeans, but they were too expensive. So I got a normal pair of jeans and put them in the washer with some rocks..." Maybe the weird calls to Tech Support aren't because the people are computer illiterate... Then there's the story about a woman who was upset because her new printer wouldn't print. The Tech Support person started through the standard questions, like, "Is the printer plugged in, turned on..." The woman answered yes. So the next question was, "Is the cable plugged in?" The reply came back, "It doesn't need a cable. It's a laser printer--it sends information by laser beam."